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Evaluating The Care Consideration For My Patient Video

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NHS organisation routinely collect patient feedback, but is it used effectively?

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The National Institute for Health Research reviewed the evidence on patient feedback data and made recommendations on its collection and use. The National Institute for Health Research has summarised the findings of recent studies into the use of patient experience data in a range of NHS settings.

Patient feedback is collected in many different ways and for various purposes, but there can be barriers to collecting it from a cross-section of patients at the preferred time. The feedback data is not always seen by frontline staff and, when it is, they may not have the time, authority, knowledge or resources to use it to improve care.

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Informal feedback is often used to inform change, but organisations need to embrace all forms of feedback — particularly the developing area of online feedback — as an opportunity to review care. Citation: Maxwell E Patient feedback: how effectively is it collected and used? Nursing Times [online]; 12, Research into patient experience feedback is a relatively recent phenomenon that gathered pace in the s.

Research into how healthcare providers use this data to improve services is at an early stage. A themed review of current research on patient feedback was conducted on behalf of the National Institute for Health Research, providing evidence to influence debate, policy and practice on the use of Coneideration feedback data Maxwell and Lamont, ; this article summarises its key findings.

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The full review can be found online here. Evidence Consideratikn that patient experience feedback can shape services to better meet patient needs. It results in patients using services efficiently and being more able to use clinical advice, and it can positively affect length of hospital stay Doyle et al, Good patient experience is, therefore, seen as a central outcome for the NHS, but there are different ideas about what constitutes patient experience, and feedback is collected in different ways.

Both patients and staff want patient feedback to be heard and acted on, and the NHS has clear policies to encourage this. Doing this in practice, however, is complex and challenging.]